MINNASSIST
MinnAssist is a certified MNsure navigator organization. We help you apply, renew and finish your paperwork by phone, for free.
Book a free phone appointment, or answer a couple of short questions to find your enrollment service.
MinnAssist completes health coverage applications, required renewals, verification and enrollment work across Minnesota. Navigator assistance is free; coverage itself may have costs.
Free navigator assistance across Minnesota. Insurance may have costs.
Book a free phone appointment ↗Prefer to speak with us?(866) 655-6606 Browse every enrollment service ↗No names, ID numbers or documents, please. Your answers stay in this browser tab; nothing is submitted to MinnAssist.
Or choose a starting point
This matches your task to a service—not insurance eligibility or a guaranteed navigator payment. If you’re unsure, choose “I’m not sure.”
RECOGNIZE YOUR SITUATION. FIND YOUR SERVICE.
Start with what happened to you.
Look for the program name and deadline on your notice.
A renewal packet, letter, email alert or online-account notice may tell you to act. MA/MinnesotaCare renewal mail may arrive in an envelope with a blue dot. A request to complete a renewal is different from a notice that says you renewed automatically.
You may find out at an appointment, pharmacy or after missing mail. If a renewal, application or requested proof is unfinished, MinnAssist performs that work. The reason coverage stopped determines the next step.
Your letter or account requests income proof or other information, or your case is pending or approved with verification still due. This is different from only asking for a status update.
A new baby, a newly uninsured family member, or someone already listed who now needs to apply may need to be added as a coverage applicant.
Keep your notice and contact MinnAssist about the application, required renewal or missing verification work. Don’t assume it is too late to submit paperwork. An agency decides whether coverage can reopen, when it starts, and whether earlier bills are covered. If the issue is only an unpaid premium, claim, appeal or routine account problem, use the direct support routes below.
THE COMPLETE ACTIVITY LIST
The 21 policy entries are shown separately below, followed by two additional situations explained in MNsure’s payment FAQ. These are service routes, not 23 separate fees or a guarantee of payment for every case.
Your MNsure application or notice directs your case to Medical Assistance.
We complete the MN-EES application work and the MA application steps handled in METS.
Start this serviceYou need health coverage and are applying online for Medical Assistance. You may have just discovered you are uninsured.
We prepare and submit the online MA application through METS.
Start this serviceYou received a paper application, cannot use the online route, or were told to complete DHS-6696.
We complete and submit the paper MA application.
Start this serviceAn agency directed you to DHS-3876 for MA or a Medicare Savings Program, including an applicable age, disability or Medicare-related application.
We complete and submit the appropriate DHS-3876 application.
Start this serviceYou need to apply specifically for Emergency Medical Assistance, possibly after receiving care without coverage.
We prepare and submit the EMA application. This is not emergency medical treatment or a guarantee that a bill will be covered.
Start this serviceYou are being released from prison within the next 45 days and need to apply for coverage.
We complete the appropriate DHS-6696 or DHS-3876 application together with the required DHS-3443 discharge information.
Start this serviceA renewal packet, letter or account notice requires you to complete and return your MA renewal. You may have missed the deadline.
We complete and submit the required renewal for a case in Need to Renew status. MAXIS renewals use the referral route below.
Start this serviceA newborn or another household member needs MA coverage and is not already active on another case.
We add the household member as a coverage applicant.
Start this serviceSomeone is already listed in your household but was not applying—now they need coverage, for example after losing job-based insurance.
We change that person from non-applicant to applicant and complete the MA application steps.
Start this serviceYou are applying for MinnesotaCare online, including after finding out you have no coverage.
We prepare and submit the MinnesotaCare application in METS.
Start this serviceYou have a paper application or were instructed to submit DHS-6696 for MinnesotaCare.
We complete and submit the paper MinnesotaCare application.
Start this serviceYou have DACA and need the MinnesotaCare paper-application route described by DHS.
We complete and submit the applicable DHS-6696 paper application. Current program requirements still apply; DACA status alone does not establish eligibility.
Start this serviceA mailed renewal form or notice says your MinnesotaCare renewal needs action. Your deadline may be close or already past.
We complete and submit the required renewal for a Need to Renew case. Automatic renewals are different.
Start this serviceSomeone in your household needs MinnesotaCare and is not already active on another case.
We add that household member as a coverage applicant.
Start this serviceA person is on the household record but was not applying for coverage and now needs to apply.
We change the person to applicant status and complete the MinnesotaCare application steps.
Start this serviceYou need a private health plan through MNsure, with or without financial help.
We prepare and submit the online application for a qualified health plan.
Start this serviceYou are applying through MNsure’s MN-EES system, including an application tied to a special enrollment period.
We complete and submit that application or special-enrollment application. The program determines whether an enrollment period is available.
Start this serviceYou applied before working with a navigator, have active private-plan eligibility, and still need to select a plan during open enrollment.
We complete enrollment in the qualified health plan you choose.
Start this serviceYour renewal notice explains next-year eligibility and you want to choose a different qualified health plan during open enrollment.
We complete the new-year enrollment in the different plan you choose. Keeping the same plan through passive renewal is a different situation.
Start this serviceA household member needs to apply for a private plan and is not already active on another case.
We add the coverage applicant in METS and complete the applicable private-plan application steps.
Start this serviceSomeone is on your household record but was not applying; they now need private-plan coverage.
We change the member from non-applicant to applicant in METS and complete the applicable application steps.
Start this serviceYou received a request for information, a proof deadline, or an application marked pending or approved with documents still required.
We complete the outstanding verification work with you and submit the required information. Payment depends on the case reaching active eligibility and proper case association; an ordinary status check is not this service.
Start this serviceYour notice says you no longer qualify for MA or MinnesotaCare and now have qualified health plan eligibility through MNsure.
We complete enrollment in the qualified health plan you choose through the applicable special-enrollment route. A routine income change by itself is not the same enrollment service.
Start this serviceMNsure’s rules include active navigator certification, the required case association, the applicable activity and outcome, and available funding. A pending-case service is not payable simply because paperwork is sent; the case must meet the policy’s outcome requirements. MinnAssist does its work; the agency decides eligibility and coverage. We do not select private plans for you or perform MA/MinnesotaCare managed-care plan choice services.
Sources checked October 24, 2026: MNsure navigator payment policy, payment FAQ, and DHS’s DACA paper-application guidance.
IF YOUR NEED IS DIFFERENT
We do our best work on the enrollment services above. Use the right agency, insurer or another navigator for these standalone needs. A referral does not mean you are ineligible for assistance.
Find another navigator ↗Password resets; account creation; status-only checks; notice explanations; general coverage education; routine changes without a new applicant or qualifying public-to-private enrollment; coverage termination; and automatic or passive same-plan renewals: start with MNsure or the agency on your notice.
Contact your county or Tribal agency. These renewals are excluded from navigator per-enrollee payment even though some other required renewals qualify.
Contact the insurer or program named on your bill. Making a MinnesotaCare or private-plan premium payment is not a MinnAssist enrollment task. A payment issue can cause a coverage problem even when an application is complete.
Use the appeal instructions and deadlines on your notice, a broker for private-plan recommendations, or the public program’s official plan-selection contacts. Find official support.
An application with neither outcome does not qualify for the navigator payment listed here. That is an agency outcome, not something this website decides. Contact the agency for your decision or appeal options.
MINNASSIST
MinnAssist performs the enrollment work listed above. We prepare applications, complete the required steps with you, and submit the information needed for your case. You do not pay us for navigator assistance.
GETTING STARTED
You don’t need to send personal documents
to introduce yourself.
Choose an available phone appointment using the calendar below, or call (866) 655-6606. Select the service you need when booking.
With your authorization and the required information, we prepare and submit the application, verification, renewal or enrollment work for your service.
Watch for the agency’s decision and any additional requests. We do not control agency processing times, eligibility decisions or coverage start dates.
YOUR QUESTIONS, ANSWERED
Understand the basics.
Then let’s talk about your situation.
Yes. Certified navigator assistance is free. Insurance itself may have premiums or other costs. For example, some MinnesotaCare members pay monthly premiums and copays.
About free navigator assistance · MinnesotaCare costsThe complete list above shows every activity in the navigator payment policy separately, with examples of what you may have received or experienced. Choose the entry matching your program and task. Other requests have direct referral routes below the list.
MinnAssist does not receive grant funding. We receive per-enrollee payments for qualifying enrollment-related work under MNsure’s payment policy. You do not pay MinnAssist for navigator assistance.
MNsure’s current policy lists $100 payments for specified qualifying activities, subject to its requirements. This is a payment to the navigator organization—not a fee charged to you or a payment to you. Not every support activity qualifies. Read MNsure’s navigator payment policy.
Yes. MinnAssist serves individuals and families across Minnesota. Choose your application or enrollment service above and contact MinnAssist to get started.
Yes—for the required renewals, new household applicants and qualified health plan enrollment services listed above. If your coverage renewed automatically and you have no new application or enrollment task, use the referral section for routine questions.
Use the name you’d like us to call you, a safe way to reply, and a short description of the help you need. Add your preferred language and any deadline.
Please don’t include Social Security numbers, passwords, medical records, financial or immigration documents, or photos of notices. Ask how documents can be shared securely.
Calling or emailing MinnAssist does not submit a coverage application, renew coverage or report a change. To reserve a phone appointment, choose a time in the booking calendar and complete the booking confirmation.
If a deadline is close, follow your official notice or contact the agency named on it rather than waiting for an email reply.
Visit MNsure for marketplace information or the Minnesota Department of Human Services for Medical Assistance and MinnesotaCare application guidance. The application route depends on your situation.
LET’S GET STARTED
Found your situation in our service list? Book a free phone appointment for your application, verification, renewal or enrollment task. Have the service name and any deadline ready.
Select an available phone appointment. MinnAssist will call the number you provide.
Book a free phone appointmentPrefer to speak with us now? Call (866) 655-6606.
BEFORE YOUR PHONE APPOINTMENT
MinnAssist calls the number you booked with. Charge your phone, choose a quiet place, and have any notice and deadline ready. Keep access to your own email and coverage account; keep passwords private.
Have household names and birth dates, income records (recent pay statements or other income evidence), employer contact information, current coverage and any job-based insurance offer. For applicants, have Social Security numbers if they have them, identification and applicable immigration documents available for the application process. Tell us who needs coverage and when other coverage ends.
Have the renewal packet, return deadline, current household, income and insurance information, and any proof the packet requests. Bring any termination notice if you missed the renewal.
Have the request showing exactly what proof is needed, the deadline, and the requested proof. If something is unavailable, tell us what is missing.
Have any termination, renewal or document-request notice and the last date coverage was active, if known. If the clinic or pharmacy was your first warning, tell us what they said. You do not need to know the cause before speaking with us.
Have your eligibility or plan-selection notice and current plan information. For a special enrollment period, have the qualifying-event date and supporting notice or proof, if applicable. For comparing plans, have preferred doctors, prescriptions and a monthly premium budget in mind. Public-program managed-care plan selection uses different support.
Have the form or agency request and deadline, plus the application information above as applicable. Tell us if it concerns DHS-6696, DHS-3876, Emergency Medical Assistance or Medicare Savings Programs. For an application before release from prison, have the expected release date and discharge paperwork if available. The exact requirements depend on the application.
Missing an item? Keep your appointment and tell us. Follow any official deadline while gathering documents. Do not send SSNs, passwords, medical records or document images through the booking form or ordinary email. Ask MinnAssist how required documents can be shared.
Preparation guidance: MNsure application checklist and DHS renewal guidance.
BOOK YOUR APPOINTMENT
Choose an available time below. Enter your name, email and callback number to book. Please do not include ID numbers, medical details or personal documents. See what to have ready for your service.
Book for one of these enrollment tasks. In the booking form, choose the closest service:
Found out you are uninsured at a clinic or pharmacy? Choose “Coverage stopped or clinic says uninsured.” Tell us whether your notice mentions a renewal, missing proof or a new application. The enrollment work needed depends on why coverage stopped.
Need a password reset, a status check, help understanding a notice, an appeal, a premium payment or public-program health-plan selection only? Find the appropriate support here. Automatic renewals and MAXIS renewals are outside the renewal services listed here.
You never pay MinnAssist for navigator assistance. These are service categories, not a guarantee of eligibility or payment to MinnAssist. MNsure pays for qualifying results and required case association, not each appointment or individual task.
Calendar not loading? Open appointment booking in a new tab ↗ or call (866) 655-6606.
Scheduling is provided by Calendly. A booked appointment does not determine eligibility or guarantee coverage.
Choose your time above.
Email intake@minnassist.com